1. Purpose

We are committed to providing investors with a transparent and fair process for resolving complaints.

2. Filing a Complaint

• Complaints must be submitted in writing to support@investorm.fund.

• The complaint should include:

  • Full name and account ID.

  • A clear description of the issue.

  • Any supporting documents (screenshots, receipts, email correspondence).

3. Acknowledgement & Timeline

• All complaints will be acknowledged within 48 business hours.

• A resolution will be provided within 14 business days, unless further investigation is required.

4. Resolution Process

1. Initial Review: Our support team will assess the complaint.

2. Investigation: If required, the case will be escalated to the Compliance or Management team.

3. Outcome: A written response outlining findings and actions will be sent to the client.

5. Escalation

• If the client is unsatisfied with the resolution, the matter may be escalated to senior management.

• External mediation or arbitration may be sought if internal resolution is not possible.

6. Investor Rights

• Investors are entitled to clear, fair, and timely communication throughout the resolution process.

• No client will face discrimination or retaliation for filing a complaint.